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The delivery time depends on the type of jewelry you order.

Ready-to-ship jewelry:
Orders are processed within 1–2 business days. After processing, delivery usually takes 6–8 business days. The total estimated delivery time is 7–10 business days.

Personalized jewelry:
Personalized pieces may take longer because they are made especially for you. If a product requires personalization, the estimated delivery time will be shown on the product page or shared by our customer support team.

Yes. Once your order has been processed and shipped, you will receive a tracking number by email. You can also track your order through the Track Order page on our website.

We offer free shipping on all orders within the United States. There is no minimum order requirement.

Yes, jewelry makes a beautiful gift. Please make sure the shipping address is correct before completing your order. If gift packaging is available, this will be shown on the product page or at checkout.

Orders are processed Monday to Friday, excluding public holidays. Orders placed after 5:00 PM Mountain Time may be processed the next business day.

Sometimes a package can be marked as delivered shortly before it actually arrives. Please check:

• Your mailbox or front door area
• Safe or hidden places near your home
• Neighbors, housemates, or building reception
• Your local carrier using the tracking number

If your order still cannot be found, contact us at info@zayore.com and we’ll help you look into it.

This may still be possible if your order has not yet been processed or shipped. Please contact us as soon as possible at info@zayore.com with your order number and the correct shipping address.

Tracking updates can sometimes take a little longer, especially while the package is moving between carrier locations. If there has been no update for several business days, please contact us at info@zayore.com.

Yes, we offer a 24-hour cancellation window. Please contact us as soon as possible at info@zayore.com.

If your order has already been processed, shipped, or production has started for a personalized item, cancellation may no longer be possible.

After every purchase, an order confirmation is sent by email. Please first check your spam or junk folder. If you still cannot find your confirmation, contact us at info@zayore.com.

If production has not yet started, we may still be able to update your personalization. Please contact us as soon as possible with your order number and the correct details.

Yes. You can return eligible items within 30 days after receiving your order, as long as the item is unused, unworn, and in its original condition.

Personalized jewelry cannot be returned unless it arrives damaged, incorrect, or defective.

Please email us at info@zayore.com within 30 days after receiving your package. Include your order number and the reason for your return. Our customer support team will provide return instructions.

If the item is damaged, incorrect, or defective, there is no return cost for the customer.

For customer remorse, such as ordering the wrong item or changing your mind, the customer is responsible for the actual cost of return delivery. Shipping costs are non-refundable.

Once we receive and inspect your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.

Yes, exchanges may be possible for eligible items. Please contact us at info@zayore.com with your order number and the item you would like to exchange.

Our jewelry is designed for everyday wear and is water-resistant. To keep your jewelry looking beautiful for as long as possible, we recommend avoiding direct contact with perfume, lotions, cleaning products, chlorine, salt water, and harsh chemicals.

Material details may vary by product. For exact information, please check the product description on each product page. If you have questions about a specific item, email us at info@zayore.com.

Our jewelry is selected for comfortable everyday wear. However, jewelry care and skin sensitivity can vary from person to person. To protect the finish, avoid direct contact with perfume, lotion, sweat, chlorine, salt water, and harsh chemicals.

Clean your jewelry gently with a soft, dry cloth after wearing it. Store it in a safe, dry place when not in use. We recommend taking it off before sleeping, showering, swimming, or exercising.

Yes, our jewelry is made to match the product photos as closely as possible. Small differences in color, shine, or finish may occur due to lighting, screen settings, or handmade details.

Yes, we provide a 30-day guarantee on all purchases. If there is an issue with your item, please contact us within 30 days after receiving your order.

The guarantee covers items that arrive damaged, incorrect, or defective. Please contact us with your order number and clear photos of the issue.

The following are not covered:

• Damage caused by misuse or accidental damage
• Normal wear and tear from regular use
• Damage caused by perfume, lotion, chemicals, or improper care
• Lost items after confirmed delivery

No, you do not need a separate warranty certificate. Your order confirmation email can be used as proof of purchase.