FAQ

The delivery time depends on the type of jewelry you order.

Ready-to-ship jewelry:
Most orders are processed within 1–2 business days. After processing, delivery usually takes 6–8 business days. The total estimated delivery time is 7–10 business days.

Personalized jewelry:
Personalized pieces are made especially for you and may take a little longer. If an item requires personalization, the estimated delivery time will be shown on the product page or shared by our customer support team.

Yes, we offer free shipping on all orders within the United States. There is no minimum order requirement.

Yes, you can return your order within 30 days after receiving it, as long as the item is unused, unworn, and in its original condition.

Please note that personalized jewelry cannot be returned unless it arrives damaged or defective.

If your item arrives damaged, incorrect, or defective, please contact us as soon as possible at info@zayore.com with your order number and photos of the issue.

If the item is confirmed to be defective, we will assist you with a replacement or refund at no extra cost.

Our jewelry is designed for everyday wear and is water-resistant. To keep your jewelry looking beautiful for as long as possible, we recommend avoiding direct contact with perfume, lotions, cleaning products, chlorine, salt water, and harsh chemicals.

Jewelry care can affect how long the finish stays beautiful.

No, you do not need a separate warranty certificate. Your order confirmation email can be used as proof of purchase.

Yes, we provide a 30-day guarantee on all purchases. If there is an issue with your item, please contact us within 30 days after receiving your order.

For more details, please refer to our Return & Refund Policy.

Yes, we offer a 24-hour cancellation window. To cancel your order, please contact us as soon as possible at info@zayore.com.

If your order has already been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible after placing your order. If your personalized item has not yet gone into production, we will do our best to update it for you.

Once production has started, changes may no longer be possible.

Yes, our jewelry is made to match the product photos as closely as possible. Small differences in color, shine, or finish may occur due to lighting, screen settings, or handmade details.

Once we receive and inspect your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.

No, we currently ship exclusively within the United States.

No, Zayore is an online-only jewelry store. This allows us to offer a carefully curated selection of jewelry and a convenient shopping experience.

Once your order has been shipped, you will receive an email with your tracking number. You can also track your order through the Track Order page on our website.

You can contact our customer support team by emailing us at info@zayore.com.

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM Mountain Time (MT)

We do our best to reply to your email within 1–2 business days.